FAQs

Frequently asked questions about BuzzMeIn.

BuzzMeIn acts as a middleman between your existing buzzer and your phone. Simply sign up, choose your personal BuzzMeIn number and connect it to your phone. Then get your building manager to update the apartment or condo buzzer system with your BuzzMeIn number instead of your personal number and you are good to go. For more details see our How It Works article or ask us anything.

Yes, BuzzMeIn is as secure as your current buzzer system! Make sure you only connect BuzzMeIn to phone numbers you trust - all your connected numbers can answer the call and open the door with the push of a button.

We also do not process or store your payment information - it is processed exclusively by our trusted payment provider Stripe.

Secure Access Codes are a secure and convenient way to let your guests let themselves in. Simply set up a 4 to 8 digit PIN that is hard to guess and share it with your grandma, your significant other or your dinner guests. When they ring your buzzer, they get asked to enter or say their access code and you don't even have to pick up the phone!

Anyone who doesn't have your code can simply hang on and will be connected to your call-forwarding numbers as usual.

Please treat your access codes the same way you treat your house keys - anyone who knows the code and where you live can let themselves in.

Note: BuzzMeIn only opens the front door of your building - just as for everyone else in your building. Often this includes unlocking the elevator for your floor. However, if your apartment door is locked guests will still need a key to get in - unless you're home and leave it unlocked, e.g. when prepping for that dinner party. We might add Smart Lock support in the future - please contact us if you have a smart lock and would like to learn more.

Absolutely not. We don't and won't sell or share any of your data with any third party.

To make payments secure it is handled by our trusted payment provider Stripe.

Most likely. If your building is using a buzzer system that is connected to the regular phone network, BuzzMeIn is for you! Did your building manager or landlord ask for a phone number for the buzzer system, then just give them your BuzzMeIn number and you're good to go!

However, if your building uses built-in phones with no real phone numbers, then it probably won't work. When in doubt simply get in touch.

Getting started with BuzzMeIn is as simple as one, two, three!

  1. Sign up for BuzzMeIn!
  2. Choose your personal phone number
  3. Connect one or more phone numbers to your BuzzMeIn number
  4. Trigger a test call from BuzzMeIn to your new personal BuzzMeIn phone number (optional)
  5. Ask your building manager or landlord to update your phone number and give them your BuzzMeIn phone number
  6. You're all set!

This might look like there's a lot to do but there's really not much to it. And when in doubt get in touch and we'll help you out!

Currently you can connect up to 5 numbers to receive your buzzer calls. If you think you need more, please drop us a line and we'll get you set up.

Absolutely, you can set up multiple virtual numbers, one for each apartment. It is not possible to share a number between multiple apartments.

No, only one person requires a subscription to set up BuzzMeIn. You can then simply add the phone numbers of your family members, roommates etc. to your BuzzMeIn number.

Exactly the same way as you would without using BuzzMeIn. When somebody rings your door bell you get a call. After you pick up the phone and check who's at the door you need to press a button (for my building it is 9). If this doesn't work for you, simply try out the other numbers or ask your building manager/landlord.

Currently BuzzMeIn is only available in Canada & US.

Let us know if you would love to use BuzzMeIn in your country. There might be regulatory restrictions on registering local numbers in certain countries, as well as different pricing - for some countries we would have to pay over USD20/month just for registering the phone number.

Absolutely! Some buzzer systems only allow local numbers and if you have a long distance number, you'll have to keep walking down the stairs to let your guests in.

With BuzzMeIn you can connect any phone number to your BuzzMeIn number - landline, mobile, long distance etc.

Nope! That's one of the advantages of BuzzMeIn. If you had to keep your landline because you could only connect one number to your buzzer, now you can connect everyone's mobile phone and finally ditch the landline!

There is no limit on the number of calls or minutes for your BuzzMeIn number. However, each call is currently limited to 5 minutes - at that point you should probably invite your guest in.

We also monitor general usage across the platform and reserve the right to disable certain numbers and/or accounts if we suspect abuse. We will try to contact the account owner before taking any action.

No, BuzzMeIn works by calling your phone old-school via a regular phone call. That way we can support landlines and mobile phones alike.

No, currently we don't have an app. This website should work perfectly fine on mobile devices. As new features are added we will evaluate if a mobile app make BuzzMeIn easier to use, e.g. with native mobile notifications.

Yes. No matter if you choose monthly or yearly billing, you can cancel anytime and won't be charged for your next billing cycle. Your account and all functionality of BuzzMeIn will be available until the end of your current billing cycle.

Yes, your subscription will renew automatically at the end of your billing cycle - monthly or yearly - to keep your account active. You will need a valid form of payment, e.g. credit card, to successfully renew your subscription.

However, we will send an email to notify you one week before the renewal and you have time to decide whether to cancel or continue using BuzzMeIn (hopefully the latter).

Did we miss anything? If something is not clear or do you have any other questions, please let us know.